Moving Your Balance Back to Your Wallet
When you want to pull funds out, go to the withdrawal section in your account dashboard. Your payout goes back to the same wallet you deposited with — DANA, OVO or GoPay. We do not send funds to unverified wallets, so make sure your account verification is complete before you request a withdrawal. The process is designed to keep your money moving
to the right place securely. Processing times depend on your wallet provider's own confirmation cycle, which we cannot shorten on our side.
- Open withdrawal in dashboard — Head to your account dashboard, select the withdrawal option, and confirm your linked wallet is showing correctly.
- Select your payout wallet — Choose DANA, OVO or GoPay. Only the wallet linked to your verified account will be available as a payout destination.
- Enter the withdrawal amount — Type the amount you want to withdraw. The platform will show any minimum or maximum withdrawal limits that apply to your account tier.
- Complete identity confirmation — If prompted, enter your account PIN or the OTP sent to your registered number. This step protects your funds from unauthorised withdrawals.